“The lesson [that our research revealed] from e-tailers: They, too, can reap rewards from managing demand-in their case, by segmenting customers according to how they want their goods delivered.
“People who shop online can differ greatly in what they’re willing to pay for delivery, and how flexible they can be on the time and date, when they have to be home to receive the package.
“If e-tailers adjust their fees and delivery options accordingly, they can not only increase revenue but also efficiency.” Niels Agatz, PhD candidate at the Rotterdam School of Management | Wall St. Journal, 7 July 2008
“I applaud HP for having the desire to think of printing as something that doesn’t just happen attached to a PC…But all those areas have different business models.” Lou Miscioscia, Stock Analyst, Cowen & Co | Wall St. Journal, 20 June 2008
“The once common characteristic of strategic partnerships is that they seem to cost of lot money without concrete return.” - Andrew Wileman, author, Driving Down Costs: How to Manage and Cut Costs Intelligently