“The three challenges for [successful outsourcing in] China seem to be language, project management skills, and security of intellectual capital. To address the language and project issues, a company has to put in place employees with strong project management and client-native language skills in close proximity to each of its clients. To protect intellectual property and build trust with clients, the firm has to acquire ISO-27001 on certification [a special international certification designed to protect the confidentiality, integrity, and availability of customer data].” Dr. Robert Lee, CEO of Achievo | East Bay Business Times 13-19 June, 2008